Unmatched 1-on-1 Customer Service

At Fortune, every client is assigned a dedicated customer service professional who is certified and skilled to provide end-to-end support. Our service excellence is reflected in a high customer satisfaction rate of over 98%, which demonstrates our unwavering commitment to providing personalized and specialized assistance.

Personalized Customer Care

One-on-One Service Assignment: Ensures that each customer is assigned a dedicated customer service representative, establishing a stable and personalized service relationship.
Customer Profile Management: Detailed records of each customer's specific needs and transaction history are maintained to provide more accurate and personalized service.

Professional Training for Service Staff

Expert Customer Service Team: All customer service representatives are required to undergo professional training to ensure they possess high-standard industry knowledge and service capabilities.
Continuous Skill Enhancement: Regular advanced training is provided for customer service staff, covering communication skills, product knowledge, and problem-solving.

Comprehensive Service Support

End-to-End Service Experience: From consultation and purchase to after-sales, professional support is provided throughout the entire process, ensuring that every step is well managed.
Rapid Response Mechanism: Effective communication channels and a rapid response mechanism ensure that customer issues and needs are promptly addressed and resolved.

High Customer Satisfaction

Over 98% Satisfaction Rate: High levels of customer satisfaction are maintained, reflecting the efficiency and professionalism of customer service work.
Regular Satisfaction Surveys: Customer satisfaction is regularly gauged through surveys to gather feedback and continuously improve services.

Commitment to Professional Assistance

Tailored Solutions: Customized solutions are provided to meet the specific needs of customers.
Proactive Follow-Up: Initiating follow-up after purchases to ensure customer satisfaction with the product and to promptly resolve any issues that may arise.

Exceeding Production Standards
Comprehensive Quality Assurance
A Wealth of Surface Choices
Rapid Pace of Innovation
Strong Supply Chain Capabilities
Unmatched 1-on-1 Customer Service

Exceeding Production Standards Learn More

FORTUNE is proud to set the higher level in the production of the Padel Tennis industry, strictly following the ISO 9001:2015 standard. Our rigorous production process includes at least five rounds of independent quality checks to ensure that the materials we use are not only premium, but exceed industry expectations in terms of durability and performance.

Comprehensive Quality Assurance Learn More

Our commitment to quality is uncompromising, with every batch of product undergoing at least ten distinctive performance tests. This meticulous approach results in an factory pass rate of 99.9% , reflecting our dedication to perfection. Moreover, we continuously refine our quality control processes with the valuable feedback of our clients.

A Wealth of Surface Choices Learn More

FORTUNE offers an extensive array of over 20 different flooring material options, providing our clients with the luxury of choice. Each material has been tested for durability for up to 5,000 hours, confirming its ability to withstand a multitude range of climatic conditions and ensuring long-lasting playability.

Rapid Pace of Innovation Learn More

Innovation is at the forefront of FORTUNE's mission. Our R&D team continues constantly to strike the boundaries, introducing at least two innovative updates quarterly. This strategic approach ensures that FORTUNE's products remain at the top of Padel Tennis court technology.

Strong Supply Chain Capabilities Learn More

Our robust supply chain is designed for efficiency, boasting a 95% stock turnover rate. We guarantee that our production and dispatch processes are swift, pledging to ship orders within 20 days post-confirmation. This reliable system ensures that our clients receive their products promptly and without hassle.

Unmatched 1-on-1 Customer Service Learn More

OUR PRODUCTS

FX-P08

Reinforced Higher Underground Roof Enhanced Experience

Feature: 10.8-meter high ceiling design

Ideal for: Multi-purpose sports and entertainment facilities

Highlights: Expansive view, versatile use

FX-P07P

Higher Underground Roof Reinforced Stability

Feature: Adapts to extreme weather and high-frequency use

Ideal for: Professional sports venues, training centers

Highlights: Enhanced stability, withstands strong winds and heavy snow

FX-P07

Standard Underground Roof

FX-P06P

Padbol Court Innovative Sports Project

Feature: Specially designed for the sport of Padbol

Ideal for: Sports innovation projects, community activity centers

Highlights: Emerging sport, attracts users of all ages

FX-P05E

Electric Roof Padel Court Top Professional Choice

Feature: Motorized retractable roof adaptable to changing weather

Ideal for: Top-tier sports arenas and upscale sports clubs

Highlights: Technologically advanced, extremely flexible

FX-P05

Covered Padel Court

Feature: Motorized retractable roof adaptable to changing weather

Ideal for: Top-tier sports arenas and upscale sports clubs

Highlights: Technologically advanced, extremely flexible

FX-P04

Economy Panoramic Padel Court Innovative Panoramic Model

Feature: Innovative cornerless panoramic design

Ideal for: Professional events and training seeking ultimate experiences

Highlights: Unobstructed full view, comprehensive spectator experience while ensuring structural stability

FX-P03

360 Full Panoramic Padel Court Innovative Panoramic Model

Feature: Innovative cornerless panoramic design

Ideal for: Professional events and training seeking ultimate experiences

Highlights: Unobstructed full view, comprehensive spectator experience while ensuring structural stability

FX-P02Q

Panoramic Padel Court Best-Selling Panoramic Model

Feature: Classic panoramic design with corner posts

Ideal for: Popular in high-end competitions and clubs

Highlights: Top-selling model, perfect blend of solid structure and clear visibility

FX-P01

Classic Padel Court Classic Professional Version

Feature: Standard durable design

Ideal for: Schools, community centers

Highlights: Sturdy, long-lasting, and cost-effective

CONTACT RECOMMENDATION

We provide professional guidance, comprehensive support, and cutting-edge innovative products. Whether you wish to learn more about product specifications, discuss advantageous pricing for bulk orders, or require a customized market entry strategy, our team is always ready to offer you tailored solutions.

info@fortunepadel.com

+86 137 1677 7463