Unmatched 1-on-1 Customer Service

At Fortune, every client is assigned a dedicated customer service professional who is certified and skilled to provide end-to-end support. Our service excellence is reflected in a high customer satisfaction rate of over 98%, which demonstrates our unwavering commitment to providing personalized and specialized assistance.

Personalized Customer Care

One-on-One Service Assignment: Ensures that each customer is assigned a dedicated customer service representative, establishing a stable and personalized service relationship.
Customer Profile Management: Detailed records of each customer's specific needs and transaction history are maintained to provide more accurate and personalized service.

Professional Training for Service Staff

Expert Customer Service Team: All customer service representatives are required to undergo professional training to ensure they possess high-standard industry knowledge and service capabilities.
Continuous Skill Enhancement: Regular advanced training is provided for customer service staff, covering communication skills, product knowledge, and problem-solving.

Comprehensive Service Support

End-to-End Service Experience: From consultation and purchase to after-sales, professional support is provided throughout the entire process, ensuring that every step is well managed.
Rapid Response Mechanism: Effective communication channels and a rapid response mechanism ensure that customer issues and needs are promptly addressed and resolved.

High Customer Satisfaction

Over 98% Satisfaction Rate: High levels of customer satisfaction are maintained, reflecting the efficiency and professionalism of customer service work.
Regular Satisfaction Surveys: Customer satisfaction is regularly gauged through surveys to gather feedback and continuously improve services.

Commitment to Professional Assistance

Tailored Solutions: Customized solutions are provided to meet the specific needs of customers.
Proactive Follow-Up: Initiating follow-up after purchases to ensure customer satisfaction with the product and to promptly resolve any issues that may arise.

High Production Standards
Comprehensive Quality Assurance
A Wealth of Surface Choices
Rapid and Reliable Innovation
Strong Supply Chain Capabilities
Unmatched 1-on-1 Customer Service

High Production Standards Learn More

Strictly following the ISO 9001:2015 standards, Fortune sets a higher level of our production process. It includes at least five rounds independent inspections, to ensure the quality of the materials are premium and even exceed the expectation in terms of the durability and performance.

Comprehensive Quality Assurance Learn More

We are committed to keep the products higher qualified. Based on our meticulous approaches and numerous performance tests , the pass rate can reach 99.99%. Moreover, we continuously improve our quality control procedure according to the industry updates and clients’ valuable feedback.

A Wealth of Surface Choices Learn More

FORTUNE offers an extensive array of over 20 different flooring material options, providing our clients with the luxury of choice. Each material has been tested for durability for up to 5,000 hours, confirming its ability to withstand a multitude range of climatic conditions and ensuring long-lasting playability.

Rapid and Reliable Innovation Learn More

Fortune is always at the forefront of innovation. Our R&D team has been focusing on breaking the technology boundaries to improve the product performance and achieve the sustainability and stability.

Strong Supply Chain Capabilities Learn More

Our robust supply chain is designed for efficiency, boasting a 95% stock turnover rate. We guarantee that our production and dispatch processes are swift, pledging to ship orders within 20 days post-confirmation. This reliable system ensures that our clients receive their products promptly and without hassle.

Unmatched 1-on-1 Customer Service Learn More

OUR PRODUCTS

FX-P08

Reinforced Higher Underground Roof Enhanced Experience

Feature: 10.8-meter high ceiling design

Ideal for: Multi-purpose sports and entertainment facilities

Highlights: Expansive view, versatile use

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Higher Underground Roof Reinforced Stability

Feature: Adapts to extreme weather and high-frequency use

Ideal for: Professional sports venues, training centers

Highlights: Enhanced stability, withstands strong winds and heavy snow

FX-P07

Standard Underground Roof

FX-P06P

Padbol Court Innovative Sports Project

Feature: Specially designed for the sport of Padbol

Ideal for: Sports innovation projects, community activity centers

Highlights: Emerging sport, attracts users of all ages

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Electric Roof Padel Court Top Professional Choice

Feature: Motorized retractable roof adaptable to changing weather

Ideal for: Top-tier sports arenas and upscale sports clubs

Highlights: Technologically advanced, extremely flexible

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Covered Padel Court

Feature: Motorized retractable roof adaptable to changing weather

Ideal for: Top-tier sports arenas and upscale sports clubs

Highlights: Technologically advanced, extremely flexible

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Half Panoramic Padel Court Innovative Panoramic Model

Feature: Innovative cornerless panoramic design

Ideal for: Professional events and training seeking ultimate experiences

Highlights: Unobstructed full view, comprehensive spectator experience while ensuring structural stability

FX-P03

360 Full Panoramic Padel Court Innovative Panoramic Model

Feature: Innovative cornerless panoramic design

Ideal for: Professional events and training seeking ultimate experiences

Highlights: Unobstructed full view, comprehensive spectator experience while ensuring structural stability

FX-P02Q

Panoramic Padel Court Best-Selling Panoramic Model

Feature: Classic panoramic design with corner posts

Ideal for: Popular in high-end competitions and clubs

Highlights: Top-selling model, perfect blend of solid structure and clear visibility

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Classic Padel Court Classic Professional Version

Feature: Standard durable design

Ideal for: Schools, community centers

Highlights: Sturdy, long-lasting, and cost-effective

CONTACT RECOMMENDATION

We provide professional guidance, comprehensive support, and cutting-edge innovative products. Whether you wish to learn more about product specifications, discuss advantageous pricing for bulk orders, or require a customized market entry strategy, our team is always ready to offer you tailored solutions.

info@fortunepadel.com

+86 137 1677 7463